Eligibility for Return
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept products that are intimate (underwear) or sanitary goods, or flammable liquids or gases (e.g., lighters). Additional non-returnable items include:
Partial Refunds
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days. We will not supply a return label for gifts (return price will be on the customer).
Sale Items
Sale items will be refunded at the same price that they were purchased.
Order Cancellation
Orders canceled within 24 hours from the time of payment will be refunded in full. We will not accept order cancellation requests once the order has been shipped.
Please contact us at support@creationsgift.com within 30 days of the original purchase date to arrange for a return or exchange.